Made-to-order products are produced upon request and begin shipping only after production is completed.

Please note that production delays may occur during the manufacturing process.

As a result, an exact delivery schedule cannot be provided until production is completed. Once manufacturing is finished, a more accurate delivery timeline will be available.

Prices for made-to-order and overseas inventory products include the product cost, international shipping, U.S. domestic delivery, import taxes, and duties.

If the manufacturer or supplier applies a cost increase or additional local transportation charges, we may notify you of an additional fee.

If you choose not to proceed with the additional payment, a 100% refund will be provided.

Products shipped by sea freight are not dispatched individually, even after production and warehouse arrival are completed. Instead, they are shipped together with other items in a consolidated container.

Sea freight shipments typically operate about once per month, and schedules may be delayed depending on cargo volume.

If you request a dedicated shipment for your item only, an additional cost of at least $1,000 will apply.

Please also note that arrival schedules may change due to war, severe weather conditions, or circumstances beyond the control of the shipping line.

For inland (domestic) delivery within the U.S., shipping will be either free or collect on delivery, as specified on the product detail page.

Even for items marked as free shipping, additional charges may apply in the following cases:

• Delivery to remote or hard-to-access areas
• Use of special lifting equipment (e.g., crane or lift service)
• Delivery to locations above the second floor without elevator access
• Items that require additional delivery personnel due to size or weight
• Cases requiring special equipment or installation work

Any applicable additional charges will be communicated in advance.

• Electrical products that require safety certification (such as lighting) are imported for personal use under individual customs clearance. As a result, two or more identical items cannot be cleared on the same day. If you purchase multiple units of the same product, shipments will be split and delivered separately.
• For direct-import items where duties and taxes are prepaid on your behalf, please ignore any customs payment notices you may receive. If you submit a separate declaration yourself, additional taxes may be charged.
• In some cases, manufacturers do not include mounting hooks, J-hooks, or brackets required for installation. This is not considered a missing component. Compatible hooks or brackets should be purchased locally for installation.
• Please carefully check whether light bulbs are included or not.
  
  The most common socket types, E26 and E27, are the same standard and can be easily purchased in the U.S. If a fixture requires a special or dedicated bulb, the product may not be usable unless that bulb is purchased separately.
• Electrical products that require safety certification are handled through a direct-import (proxy purchase) process rather than standard domestic retail distribution.

Product conditions that are not classified as defects by the overseas manufacturer are not eligible for exchange or refund.

• Example: For hand-blown glass lighting products—such as the glass shades of the PH 3½–2½ Floor Lamp by Louis Poulsen—slight irregularities in joints or finishing caused by the mouth-blown, handmade production process are considered natural characteristics, not defects.
• Product colors may appear different depending on your PC, mobile device, or display settings. Color differences caused by screen environments are not grounds for exchange or refund.
• Products made of natural solid wood, natural leather, or fabric may vary in color, grain, or texture from item to item. These natural variations are not eligible for exchange or refund.
• Manufacturers may update or renew products from time to time. Minor changes in detailed specifications or options due to such updates are not grounds for exchange or refund.

1. Wood (Solid Wood)

Natural characteristics of solid wood products are not considered defects.

• Variations in knots, grain, and color tone may occur.
• Solid wood may expand or contract depending on production conditions, usage environment, or seasonal changes, which can result in cracking, warping, or color changes.
• Engineered or laminated wood made by compressing multiple layers may have non-uniform patterns.
• Smoked wood finishes may show significant color variation.
• Depending on the product, cracks, dents, or color changes may occur.

2. Steel / Metal

Characteristics inherent to metal manufacturing processes are not considered defects.

• Minor scratches may occur during cutting, welding, or assembly.
• Powder coating finishes may have uneven surfaces.
• Brass finishes may naturally oxidize due to material and coating properties.

3. Leather

Natural characteristics of genuine leather are not considered defects.

• Color tone and grain patterns may vary.
• Natural marks such as insect bites or scratches may be present.
• Wrinkles or color changes that develop over time with use are normal and not defects.

4. Fabric

Characteristics of fabrics made from natural materials are not considered defects.

• Yarn clumping or uneven weaving in natural fabrics is not considered a defect.
• If multiple items using the same fabric are required, they must be ordered together to ensure color consistency. Items purchased later may have color variations.
• Rugs may experience shedding, which is not considered a defect.

5. Marble

Natural marble has inherent variations.

• Patterns and colors are not uniform and may differ from product images.
• Selecting an identical marble pattern as shown in photos is not possible.
• Surface irregularities may occur due to natural veining.
• Minor scratches may occur during processing.

6. Paper Seat / Cane

Natural paper or cane materials are handmade, and weaving may be uneven or include visible joints. These are natural characteristics, not defects.

7. Plastic Products

• Minor scratches may occur during the manufacturing process.
• Color finishing may not be 100% uniform during assembly.
• Plastic materials may have rough or uneven finishes due to production characteristics.

These conditions are considered normal material and manufacturing characteristics and therefore do not qualify for exchanges or refunds.

If Only Part of Your Order Arrives

First, please check My Page → Order Details on our website to confirm whether two tracking numbers are listed.

Even if you ordered a single product, it may be shipped in multiple boxes depending on size or configuration, and each box may arrive separately.

If there is only one tracking number and some components are missing, please contact us within 3 days of the carrier’s delivery confirmation date with the information below. We will guide you through the return process, and a 100% refund will be issued after the returned item is received and verified.

If this period is exceeded, or if the product, original packaging, or components are returned damaged, exchanges or refunds will not be possible.

• Contact: cs@trdst.us
• Email subject: [Missing Items] Name / Contact Number
• Required information:
  Customer name
  Contact number
  Ordered product name
  Photo of the original box
  Photo of the received item(s)
  Photo of the shipping label

If the Product Is Damaged

If your product arrives damaged, please contact us within 3 days of the carrier’s delivery confirmation date with the information below. A 100% refund will be processed immediately.

If this period is exceeded, exchanges or refunds will not be possible.

• Contact: cs@trdst.us
• Email subject: [Damaged Item] Name / Contact Number
• Required information:
  Customer name
  Contact number
  Ordered product name
  Photo of the outer box
  Photo of the inside of the box
  Photo of the packaging materials
  Photos of the damaged area (at least 2 images)
  Photo of the shipping label (clearly visible)

If the Wrong Product Was Delivered

If you received an incorrect product, please contact us within 3 days of the carrier’s delivery confirmation date with the information below. We will guide the return process, and a 100% refund will be issued after the returned item is received and verified.

If this period is exceeded, or if the product, original packaging, or components are returned damaged, exchanges or refunds will not be possible.

• Contact: cs@trdst.us
• Email subject: [Wrong Item] Name / Contact Number
• Required information:
  Customer name
  Contact number
  Ordered product name
  Photo of the original box
  Photo of the received product
  Photo of the shipping label

Please ensure all required information is provided to allow for prompt assistance.

Exchange and refund policies vary depending on the type of product.

Made-to-Order / Overseas Inventory Products

For made-to-order and overseas inventory items, order cancellation, refunds, or option changes are not permitted after 7 days from the order date.

As these products are imported from overseas at the customer’s request, if a cancellation, return, or refund is requested based on reasons covered under the previously disclosed production timeline, shipping timeline, or quality standards, the refund will be processed after deducting round-trip shipping costs and a cancellation fee equal to 30% of the total payment amount.

• Contact: cs@trdst.us
• Email subject: [Order Cancellation Request] / Customer Name / Contact Number
• Required information:
  Customer name
  Contact number
  Order number
  Product(s) to be canceled
  Reason for cancellation

Domestic Inventory Products

For domestic inventory items, cancellation is available immediately before shipment.

Once the item has been shipped, a refund due to a change of mind is only possible within 7 days from the delivery date, provided that the customer covers the round-trip return shipping costs.

• Contact: cs@trdst.us
• Email subject: [Domestic Stock Cancellation] / Customer Name / Contact Number
• Required information:
  Customer name
  Contact number
  Order number
  Product(s) to be canceled
  Reason for cancellation

Legal Basis

TRDST’s exchange, refund, and cancellation policy is based on German civil law.

Under the German Civil Code (Bürgerliches Gesetzbuch, BGB), consumers generally have a right of withdrawal.

However, this right may be excluded in certain cases as stipulated below.

Limitation of the Right of Withdrawal

(§312g (2) No. 1 of the German Civil Code, BGB)

The right of withdrawal does not apply to contracts for the supply of goods:

• that are not prefabricated, and
• for which an individual selection or determination by the consumer is decisive, or
• that are clearly tailored to the personal needs of the consumer.

Accordingly, the right of withdrawal may be restricted when the product is made to order or procured specifically at the customer’s request, and resale is impracticable or impossible, provided that the customer has been clearly informed of this restriction in advance.

If a refund is not processed within one month from the date the right of withdrawal arises, statutory late refund interest may apply in accordance with German law.

1. Shipping Areas

We ship orders throughout the United States.

However, remote or hard-to-access areas may incur additional shipping charges, and delivery may not be available to certain locations.

For products shipped from overseas, international shipping costs are included unless otherwise stated.

Some products may be shipped collect on delivery (COD) as specified on the product page.

2. Delivery Time (Estimated Shipping & Delivery Timelines)

• Estimated delivery timelines vary by product and are displayed on each product detail page.
  
  All delivery timelines shown represent approximate timeframes that include production, procurement, logistics preparation, and transportation.
• Made-to-Order Products:
  
  Products manufactured upon order require a production period before shipment. In many cases, made-to-order furniture produced in Europe requires approximately 8 weeks of production, followed by additional time for logistics preparation and international transit.
• Overseas Inventory (Europe) Products:
  
  Products that are in stock with European sellers do not require production time. However, purchasing, consolidation, and inbound processing typically take around 3 weeks, followed by approximately 10 weeks or more for ocean freight transit once shipment begins.
• U.S. Stock Products:
  
  Products stocked within the United States are shipped promptly via domestic carriers, with delivery generally completed within the timeframe indicated on the product page.
• Lighting, Electronics, and Small Items:
  
  Smaller items shipped via parcel or express courier services typically arrive within approximately 2 weeks after dispatch.
• Important Notice:
  
  All delivery timelines are estimates only. Actual delivery may vary due to factors beyond our control, including manufacturer production conditions, carrier availability, customs procedures, port congestion, weather conditions, or other logistical circumstances. By placing an order, customers acknowledge and accept the possibility of such delays.

3. Shipping Costs

Shipping fees are applied as free shipping or collect on delivery, depending on the product detail page.

Even for items marked as free shipping, additional charges may apply in the following cases:

• Delivery to remote or rural areas
• Use of lifting equipment (e.g., crane or lift service)
• Delivery to locations without elevator access
• Products requiring additional delivery personnel due to size or weight
• Cases requiring special equipment or installation work

4. Shipping Carriers

We ship products via reliable carriers or professional furniture delivery and installation partners, including FedEx, UPS, DHL, and specialized white-glove furniture service providers.

Once your order has been shipped, a tracking number will be sent via email or text message, and shipment tracking will be available.

5. Delivery Delays

Shipping status and delivery schedules are provided exclusively through your account page.

If shipping status or delivery dates have not yet been updated, this may be due to circumstances related to the manufacturer or shipping carrier. Please wait for updates.

Made-to-order products are manufactured at the customer’s request and begin shipping only after production is completed. Production delays may occur, and detailed delivery schedules cannot be provided until production is complete.

Due to the nature of made-to-order products, cancellations or refunds are not permitted for delays arising from production timelines.

Products shipped by sea freight are consolidated and shipped together with other items in containers, even after production and warehouse arrival are completed.

Sea freight shipments typically operate approximately once per month, and schedules may be delayed depending on cargo volume.

If you request a dedicated shipment for your item only, an additional cost of at least $1,000 will apply.

Please also note that sea freight schedules may change due to war, severe weather conditions, or circumstances beyond the control of the shipping line.

Delays caused by these sea freight characteristics do not qualify for cancellation or refund.

6. Important Notes Upon Delivery

If the packaging is damaged or there is an issue with the product upon delivery, please refer to the Issue Resolution Guide Upon Product Delivery on this page.

If the product cannot be received at the designated delivery location, the shipment may be returned or re-delivered according to the carrier’s policy, and additional costs may apply.

7. Address Changes

To request a delivery address change, please contact us by email with the information below:

• Contact: cs@trdst.us
• Required information:
  Customer name
  Contact number
  Account email address
  Order number
  Original delivery address
  New delivery address

If shipment is already in progress, address changes may not be possible.

Any additional costs incurred for re-shipping to a new address will be the customer’s responsibility.

8. Additional Notes

If the delivery address provided is incorrect or if the recipient is unavailable, delivery may be delayed or returned.

Any additional costs resulting from these circumstances will be borne by the customer.

TRDST US is an independent retailer offering a curated selection of authentic European designer furniture.

We source products through official distribution channels, including purchases made from authorized dealers and/or authorized distributors (where available), which is why we can provide a 100% authenticity guarantee.

Authorization status may vary by brand and product. Unless explicitly stated on this product page, TRDST US should not be assumed to be an authorized dealer, official distributor, or directly affiliated with the brands displayed.

All brand names, trademarks, and product images are used solely for identification and reference purposes.