FAQ

Frequently Asked Questions

Are all products authentic?

Yes, 100%. Every item is sourced directly from authorized European manufacturers and dealers. We guarantee authenticity on every product we sell.

How long does shipping take?

Most European stock items ship within 2-4 weeks. Made-to-order pieces typically take 8-14 weeks depending on the manufacturer. We'll provide tracking once your order ships.

Do you offer white-glove delivery?

Yes. All large furniture orders include complimentary white-glove delivery — professional in-home delivery, unpacking, placement, and packaging removal.

What is your return policy?

We accept returns within 14 days of delivery for items in original condition. Custom or made-to-order pieces are final sale. Please see our full Returns & Refund Policy for details.

How are your prices so competitive?

We source directly from European manufacturers and dealers, cutting out intermediary markups. This allows us to offer authentic luxury furniture at up to 50% below typical US retail prices.

What is AI Home Styling?

Our AI-powered styling service analyzes your room photos and personal taste to recommend furniture that fits your space perfectly. Try it free at AI Home Styling.

Do you ship internationally?

Currently we ship within the United States. For our Korean customers, please visit trdst.com.

How can I contact customer support?

Email us at cs@trdst.us or use the chat widget on our website. We typically respond within 24 hours.